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    If you want to purchase gift cards please message. We can definitely work it out with you.
    We accept credit cards, paypal, checks or cash. There is an option at checkout for cash or check payment for our local and Inland Empire customers.
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
    Do you really need tips on how to burn a candle? Well, you might be surprised! Yes, it can be as easy as lighting the wick... but to get the most out of your candles, there is a science to it. There are a few very simple things you can do to get the most out of your candles. The more you take care of your candles, the more you'll get back from them in return. Pillar Candles A quality pillar candle should burn so that it leaves a melt pool that reaches about 1/4" from the edge of the candle. When you first begin to burn a pillar candle, you need to burn it for approximately 1 hour per inch of candle diameter to form a complete melt pool. This means that if your candle is 3" in diameter, it will take approximately 3 hours of continuous burning to get a full melt pool. This will help to prevent your candle from 'tunneling' down and leaving a lot of wasted precious wax. As the candle burns, you will want to 'hug' your pillar. This basically involves cupping your hands around the outer rim of the candle and gently running your thumbs around the edge of the top of the pillar, pushing in slightly to form a ridge. This helps to completely burn your pillar, evenly and thoroughly, leaving no wasted or unused wax and therefore extending the life of your candle. ​ Never blow out the flame on a pillar candle (or any candle, for that matter!), as it can push the wick to one side, making it burn more unevenly and possibly causing your candle to eventually drip. Instead, using a wick dipper or candle snuffer (or some other non-flammable object such as a butter knife), gently press the flame into the melt pool, then lift out of the melt pool before it cools. This will help keep it from smoking as you extinguish it, too! And don't forget, this is also a great time to trim that wick as well!
  • General
    If your candle is still smoking even though you have trimmed the wick, check to be sure there are no wick trimmings or other debris in the melt pool. If there are none, then put out the flame, trim the wick a little bit more, allow the candle to cool for a bit and then relight. This should take care of the smoking problem! A candle flame needs oxygen to 'breathe'. Keep in mind that if you burn candles in a small, enclosed room, they are more likely to smoke! Try burning smaller candles such as tealights or votives in small rooms to help avoid this. Remember to never lean too close over a burning candle, especially if you're wearing hair spray! Always keep long hair tied back and up out of danger of falling into the flame. Never leave a burning candle unattended. This is how terrible accidents happen! Always burn candles in a candle holder or on a heat-resistant surface. Remember that even if you aren't burning your candle, you should have pillar candles or any other candles inside some sort of container or on a candle plate, because the fragrance oils in the candle wax can damage furniture surfaces! Never allow wick trimmings or match stubs to remain in the top of a burning candle. They can catch fire and begin to smoke. Keep burning candles away from drafts. Drafts cause candles to burn unevenly, thereby increasing the chance of smoking or dripping. Discontinue burning when only 1/2" of wax remains on the bottom of your candle. Keep candles away from children and pets. NEVER LEAVE A BURNING CANDLE UNATTENDED!! Yes, it's so important we mentioned it twice! And last but not least, enjoy your quality-made candles! I hope you found this guide helpful!
    At Zen Candles Design, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
    Processing time The time I need to prepare an order for shipping varies. Normally processing takes 1-2 business days. For details, see individual items. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Custom Order candles are exempt from being returned. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
  • REFUNDS (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • LATE OR MISSING REFUNDS (if applicable)
    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
  • SALES ITEMS (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • EXCHANGES (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 27169 Fleming St, Highland CA 92346
    To return your product, you should mail your product to: 27169 Fleming St, Highland CA 92346 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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